CAR RENTAL REVIEWS ON EASIRENT AT ABERDEEN AIRPORT, ABZ

The pick up was very late and the process at the counter took longer than expected. We told them we had dinner booked and were going to be late. It was explained to us that they were training someone. The trainee was very pleasant and apologetic. Could do with a more noticeable vehicle/sinage at pick up as nearly missed it.

Stressful experience trying to organise airport pickup to easirent site. Spent a total of 2 hours after flight landed to collect car. All attempts to get through customer service at Aberdeen easirent failed. I felt insurance was being forced upon me. Long story short, I will not be using easirent ever again. Awful start to our short break.

Helpful staff and easy check in

Excellent booking platform. Functions as you'd expect

Feel I have been conned.

Like: I liked the car
Dislike: Rather short on staff at Aberdeen airport. I usually have to wait as there is only one member of staff for several customers

I called to be picked so we could be picked up and had to leave a voicemail, I then had to call a second time and this time someone answered and told us we’d be picked up in ten minutes. I ordered a Ford Fiesta and was given an upgrade to a Citroen C4. Not what I would call an upgrade, more the opposite.

It’s okay.

Like: good location
Dislike: selling additional covers

Everything went fine with hire but of course there just had to be someone trying to wheedle extra cash out of us on return by claiming we were responsible for non-existent or microscopic chips or other drivers’ damage! So very predictable but unfair and totally negates previous good customer service....

The car met our expectations. The service at Aberdeen Airport was very friendly, helpful and efficient. The car drop off was very smooth and a fast lift to the airport terminal.

Was not allowed to pick up the car as they would not accept my husband’s credit card, the one that paid for the car, for the deposit. I, the driver, do not have my own credit card. We had to go back to the airport and spend £103 for another car through Europcar.