Good

At the store, I was told my insurance is not accepted by Budget.

1. When I arrived at the store, the car delivered did not match the one I reserved; 2. I had to pay extra to switch to the same model I reserved; 3. After returning the car, even though the tank was full, I was still charged as if it wasn't; 4. Various charges kept appearing afterward, even more than two months after I returned the car, there were still unexplained charges;

The brakes were not in good condition, the car kept shaking when we would press the brakes. The key fob battery stopped working and the car wouldn't lock. I was not informed to renew the contract after completion of a month and so had some issues when I tried to call to extend the rental for 4 days. I ended driving 4 hours to the nearest budget to drop off the car because of this.

When I contacted qeeq to extend my car rental they just sent me to budget and did not help

All are in order and convenient

Need more information on insurance in the total price included/excluded with the rental and not over at counter when picking up which can cause a queue and time wasting.