staffs was good hospitality

Operated by Lotte Car Rental. Busy location and there was a ticketed queing system. Had to wait about 40 mins.

The QEEQ information to get the shuttle bus to Lotte is incorrect. I sent the correct details and they said that they would update. Also had to inform of change of arrival time. Service response was quick and coherent.

It would've been nicer if it stated on the paper that it was actually "Lotte" rental cat, not "Hertz." I did not know this until I called the number.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

The car very nice..I glad to use your services..thumb up

車をパンクさせてしまったがとてもスムーズな対応で助かりました。車もとても綺麗で満足です。