1. Ecovia provide the car with half fuel tank, but did not mention it in a document. I was not able to identify this on pick up, since the dash board has 2 fuel meters: CNG and Gas, I was lookin on the Gas, not being aware of the 2d.
I've sent an email, requesting to confirm this done by intention, few days later to both central and pick-up (Bergamo airport) office, but got no reply. Have remind them 2 time more, got no reply. They eventually replied right after my car was returned, but did not relate to my question at all. Finally, I requested to refund me for half tank, as I returned the car, but there was no refund.
2. Ecovia provide me with a car with CNG fule, which was highly uncomfortable to find a fule station for it. On counter they said they have only this kind of car.
Ecovia and Autovia are the same company, but it's hard to find. The drop-off location is not at the airport; you need to drive 8 kilometers away and then take a shuttle back.
Only downside was the drop off, we kept missing the turning as it wasn't sign posted very well. The staff were extremely friendly, and spoke good English. Everything was good with the car, it was clean and exactly what we wanted.
About QEEQ:10.0/10
Very easy to use, happy with the correspondence of emails reminding me of what I needed to take to pick up/ drop off. Easy to understand language.
“Overall fairly poor due mainly to the pick up experience which was a waste of time. Inadequate staff”
About ecovia:5.3/10
Had to wait for a very long time to pick up, at the desk and then again in the car pound. In all, over 2 hours.
Wasn't allocated the car we had booked.
Given a larger car, which we did not want.
This was more difficult to manoeuvre on narrow roads and used more fuel, so cost us money.
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highly disappointed with ecovia service
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