The vehicle provided was not equivalent size requested.

The booking was for a 12 PM pickup, but my flight was delayed and I arrived at 1:30 PM. I was informed that the car wasn't ready and had to wait for an unspecified amount of time. Alternatively, I could pay extra for an upgrade. They had BMWs, Land Rovers, and Leopards, but not the model I reserved. After stating I could wait 10 minutes, 10 minutes passed and still no car. I told them I couldn't wait any longer as I had to drive 300 kilometers. Reluctantly, they upgraded me to a Leopard. After completing the paperwork, I dragged my suitcase to pick up the car. The staff member mistakenly wrote Row 1 instead of Row A for the parking spot, causing me a lot of trouble finding it.

I got an MG ZS, a vehicle is standard far less than I had booked (Toyota CH-R). European control cluster annoying, would have been ok if it was a higher pedigree vehicle. The MG handled terribly (tramrailed over small bumps in road) although interior was nice-ish.

Long wait at counter to pick up vehicle

All good

I was charged an insurance amount as much as the rental amount still with an excise of 550$

Like: Staff were friendly at both pick up and drop off. Car was in great condition and very clean. Super fuel efficient too which was a bonus! Stayed a week and didn't even use $80 worth of fuel with LOTS of driving! Have used Europcar before and wouldn;t hesitate to use them again
Dislike: Nothing, systems are good, staff are great, prices are awesome!