車両の大きさが思っていたサイズと、、

You need to walk a distance with your luggage to wait for the bus, which took some time to arrive. The bus information wasn't very clear, so it took a bit of time.

Average

You need to take a shuttle to get the car, but it's quite convenient. Also, full insurance is available to reduce travel stress.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

staffs was good communication

good