Our hire car was stolen after a week. From then on, it was such an ordeal to get things sorted...

Italy

Reviewed: Mon, Aug 19, 2019

About Europcar: 5.7 /10

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!

About QEEQ: 7.0 /10

Economy | Fiat Panda or similar

1 days rental

Relevant Reviews on Europcar NAPLES CAPODICHINO AIRPORT

Randolph Titus

Italy

1 days rental

Reviewed: Mon, Apr 22, 2024

About Europcar: 4.0 /10

The counter staff has poor English skills and can't communicate clearly. There is no one to assist in finding the car in the parking lot, which is a significant difference compared to other rental companies.

Clare Catharine

Italy

1 days rental

Reviewed: Wed, Jun 26, 2019

“Naples”

About Europcar: 10.0 /10

The waiting time was acceptable. I mistakenly booked the wrong date, a month late. Ended up renting a new A5 convertible at the last minute for 500 euros a day.

About QEEQ: 10.0 /10

Alston Cecillia

Italy

1 days rental

Reviewed: Fri, Jan 20, 2023

About Europcar: 2.0 /10

Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!