Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.
Our Mazda6 was a wonderful car to have, and we appreciated it wasn’t a base model. Very friendly staff and no issues. Only complaint is that they initially told us via email the airport shuttle was $10 a person, so instead we took an Uber to the location. When we got there we found out they recently moved so we had to walk down the street to the new location where they also informed us that the shuttle was actually free.
While we pick up the car, I found the wind screen was chipped by a little stone, and took a picture for record. I said to the counter, and the lady told me it is safe to drive.
Unfortunately, the wind screen started to crack from the chipped point during the trip. The problem made me feel unsafe while I am driving, however, I drove far away from the pick up city, so it is impossible to change another car.
I suggest Hitch to fix the wind screen damage before renting out a car.
My overall experience was good, but sadly I was told by staff to pay around 12 bucks for something like location fees. In the confirmation e-mail by easyrentcars.com I had been told before that no additional money was due at pick-up.
About QEEQ:10.0/10
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