Summary first: The service capability and attitude of Hitch Rental are quite poor. I strongly advise everyone not to risk your trip by choosing them just to save a little money. In mid-November 2018, I went on a self-driving tour in New Zealand and booked a Nissan X-Trail from Hitch via the Zuzuche website, where it showed a specified model. However, when I arrived, they claimed there’s no such thing as a specified model in their system. Instead, they follow car groups and gave me a Mahindra diesel SUV from an Indian brand. The interior of the car was extremely rough, just slightly better than a domestic cargo van with no class or comfort. I looked around and didn't see any other X-Trails. I asked the receptionist if any X-Trails would be returned later today, and she said no. I went back to the car to communicate with Zuzuche. After a while, the rental manager returned with an X-Trail and parked it nearby. I asked the receptionist again, and she said it was for the manager’s use, not for rental. At this moment, a young Chinese couple arrived to pick up a car. I had doubts and continued to communicate with Zuzuche. Soon after, I surprisingly saw the couple drive away in the so-called manager's car! I was furious and confronted the receptionist, who responded indifferently that it wasn’t her responsibility.

I asked for an intermediate sized car, as I just moved to the country and had a lot of luggage with me. I asked for a larger car because of my luggage, and was promised a Toyota Corolla or similar. Hitch gave me a Mazda Demio, which BARELY fit my luggage. The keyless entry didn't work, and they were not very accommodating at pick up. I feel like I was downgraded on my rental, the car had no trunk space, and was SMALLER than I paid for. I feel like I paid much more than I should have for that car.

Good and fast service

Easy to book, would do it again

The car side mirrors electrics didn’t work, there was damage to one of the side mirrors that wasn’t noted on the condition report which made us feel it could have been our damage however original photos had the damage there. Missing car Aerial so couldn’t reach radio stations, everything else was great

My overall experience was good, but sadly I was told by staff to pay around 12 bucks for something like location fees. In the confirmation e-mail by easyrentcars.com I had been told before that no additional money was due at pick-up.