Great

Summary first: The service capability and attitude of Hitch Rental are quite poor. I strongly advise everyone not to risk your trip by choosing them just to save a little money. In mid-November 2018, I went on a self-driving tour in New Zealand and booked a Nissan X-Trail from Hitch via the Zuzuche website, where it showed a specified model. However, when I arrived, they claimed there’s no such thing as a specified model in their system. Instead, they follow car groups and gave me a Mahindra diesel SUV from an Indian brand. The interior of the car was extremely rough, just slightly better than a domestic cargo van with no class or comfort. I looked around and didn't see any other X-Trails. I asked the receptionist if any X-Trails would be returned later today, and she said no. I went back to the car to communicate with Zuzuche. After a while, the rental manager returned with an X-Trail and parked it nearby. I asked the receptionist again, and she said it was for the manager’s use, not for rental. At this moment, a young Chinese couple arrived to pick up a car. I had doubts and continued to communicate with Zuzuche. Soon after, I surprisingly saw the couple drive away in the so-called manager's car! I was furious and confronted the receptionist, who responded indifferently that it wasn’t her responsibility.

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

It was good. The only thing that happened was that the car didn't have the tank full.

Make sure check the car in detail when you pick up the vehicle to avoid any unnecessary cost.

Good price, good service

Car didn’t meet any expectations. It was very old, did not even have USB port, Interiors were worn off and dirty. Car was making noise all the time, steering wheel was hard to control (no power steering Despite being automatic). Car pickup was not great and it consumed lot of fuel. Overall a very very bad experience.