Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.
“Worst Car Hire Experience
Oldest and dirtiest car Despite booking months in advance and follow ups”
About HITCH Car Rentals:2.0/10
Car didn’t meet any expectations. It was very old, did not even have USB port, Interiors were worn off and dirty. Car was making noise all the time, steering wheel was hard to control (no power steering Despite being automatic). Car pickup was not great and it consumed lot of fuel. Overall a very very bad experience.
While we pick up the car, I found the wind screen was chipped by a little stone, and took a picture for record. I said to the counter, and the lady told me it is safe to drive.
Unfortunately, the wind screen started to crack from the chipped point during the trip. The problem made me feel unsafe while I am driving, however, I drove far away from the pick up city, so it is impossible to change another car.
I suggest Hitch to fix the wind screen damage before renting out a car.
“all good, no difficulties during any part of the process”
About HITCH Car Rentals:9.3/10
all good
About QEEQ:10.0/10
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Customer Service
Great
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