Summary first: The service capability and attitude of Hitch Rental are quite poor. I strongly advise everyone not to risk your trip by choosing them just to save a little money. In mid-November 2018, I went on a self-driving tour in New Zealand and booked a Nissan X-Trail from Hitch via the Zuzuche website, where it showed a specified model. However, when I arrived, they claimed there’s no such thing as a specified model in their system. Instead, they follow car groups and gave me a Mahindra diesel SUV from an Indian brand. The interior of the car was extremely rough, just slightly better than a domestic cargo van with no class or comfort. I looked around and didn't see any other X-Trails. I asked the receptionist if any X-Trails would be returned later today, and she said no. I went back to the car to communicate with Zuzuche. After a while, the rental manager returned with an X-Trail and parked it nearby. I asked the receptionist again, and she said it was for the manager’s use, not for rental. At this moment, a young Chinese couple arrived to pick up a car. I had doubts and continued to communicate with Zuzuche. Soon after, I surprisingly saw the couple drive away in the so-called manager's car! I was furious and confronted the receptionist, who responded indifferently that it wasn’t her responsibility.