The car and the service by the staffs were excellent! Keep it up!

Spend hours looking and couldn't find it at all! They charged a $100 deposit and haven't returned it after 10 days.

The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.

I was upgraded

Left my Under Armour cap in the car but there was no body pick up the phone with the number (Hertz) provided on my rental document

We upgraded our car for $100 extra and it was perfect. Our car was quite new so had quite a few new modern features which we enjoyed testing as we did a 4 hour road trip. The guy at the counter was super friendly and very helpful.

Booking was simple and fast. I prefer booking everything on line and this was a breeze.