Brilliant Service

Spend hours looking and couldn't find it at all! They charged a $100 deposit and haven't returned it after 10 days.

friendly and helpful counter staff.

Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

The pick up and drop off was efficient and location is so near to the terminal that we arrived and departed from. However we had issues with the door at the back. Passenger at the right side of the car could not open the door on their own and driver had to assist with opening of the door. Even then, it was not easy to open the door from outside. Upon returning the car, this issue was pointed out to the receiving officer. His first reply was the car is new and it might be tight. We asked him to try from inside and he acknowledged that something was wrong. Yet no compensation was made for us. First, it is very inconvenient for us as we rented the car for 10 days. Second, it is actually not safe as passenger can get trapped in the car should there be exigencies.

The car had a dent which the person we picked it up from didn’t tell us about and also offered no form to compete to show the existing damage and said the car was damage freeZ Luckily I took photos as when I returned the car they tried to scam me for the existing damage. classic car rental

Excellent