Firefly PERTH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Yusoff

Australia

Reviewed: Tue, May 14, 2019

About Firefly: 9.3 /10

The pick up and drop off was efficient and location is so near to the terminal that we arrived and departed from. However we had issues with the door at the back. Passenger at the right side of the car could not open the door on their own and driver had to assist with opening of the door. Even then, it was not easy to open the door from outside. Upon returning the car, this issue was pointed out to the receiving officer. His first reply was the car is new and it might be tight. We asked him to try from inside and he acknowledged that something was wrong. Yet no compensation was made for us. First, it is very inconvenient for us as we rented the car for 10 days. Second, it is actually not safe as passenger can get trapped in the car should there be exigencies.

About QEEQ: 8.0 /10

Full Size Van | KIA Carnival or similar

1 days rental

Relevant Reviews on Firefly PERTH AIRPORT

K.Hunt

Australia

1 days rental

Large SUV | Toyota Kluger 7 Seats or similar

Reviewed: Mon, Oct 14, 2019

“Rude staff”

About Firefly: 7.0 /10

The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.

About QEEQ: 8.0 /10

D.Harris

Australia

1 days rental

Compact | Skoda Rapid or similar

Reviewed: Fri, Oct 11, 2019

“Go to Hertz Who Own Firefly as There is No Signage for Firefly”

About Firefly: 8.0 /10

Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.

About QEEQ: 10.0 /10