Simple and easy.

Had to return the car at a different location at the airport due to a collision. Directions were very unclear, took me 40 minutes to find it.

The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.

friendly and helpful counter staff.

Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!

Perth Airport doesn’t have a petrol station near by i went to the closest one 5 kms away and get told to go fill up I had a flight to catch and now being charged additional I won’t be using firefly again and I will be telling people how ridiculous

Like: Efficient pick up & drop off. New & clean car.
Dislike: Delayed in pick up due to my request of Baby car seat isn’t being arranged in advance.