Had an upgrade which was appreciated as my car had broken down and daughter getting married that day. Faff around as car not full and had to get original guy to confirm on return this was case
The wait for arranging the car pick-up was too long. We had a reservation at 10 AM and arrived at 9:45 AM, but had to wait in line until around 11 AM to start the process.
The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it.
No-one went round the car with me on pick up and there was no-one there when i dropped it off
Terrible - will never use Hertz again
Good service and cars in very good condition. Friendly and honest staff.
About QEEQ:10.0/10
Made some huge savings compared to other providers.
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