Let's be honest, there was a wait due to the people ahead of me not understanding the process or English.
I'm a returning customer and the counter representative and I got through the process quickly.
While evaluation the selection of vehicles available, I left my camera case(backpack) in a vehicle I didn't choose. Realizing it 3 hrs later, I tried to call the rental company, with no success. 10 hours later, I returned to the rental office to find the camera case intact, in the office.Very happy to find it.
Yes my comment would be to regarding their poor advice and lack of returning my questions.
I was highly advised / recommended due to US culture to take out the top insurance at a cost of £160 extra. Then told that they could fill the car upon return at a fraction of the cost. Which was a complete lie. I returned the car full, at the cost of £35 then charged over £50. I have emailed fox rentals to ask if I will be reimbursed as I returned the car with a full tank of petrol. They are yet to reply. Very poor.
The ended up being double what the the website quoted. I expected the price to go up some because of the extras (sunpass and fuel) but double?!?!! The service at the rental place was really good and they were very helpful which is why i kept the rental but next time would appreciate more transparency on the price
About QEEQ:8.0/10
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