Arrived at 11:30 AM, waited in line for an hour. There were six stations, but only 3-4 were working. Not very efficient.

Great service!

When I picked up the car, there was almost no queue. The attendant was a lady who was very patient and both drew and wrote things down to make sure I understood. I got a new Mercedes with only 4,100 kilometers on it, and it performed excellently! Returning the car was also very quick; the staff just took a quick look and let me go. It was a very pleasant car rental experience.

Friendly staff

I had purchased full insurance from Zuzuche, and Zuzuche had informed Hertz about this. However, Hertz still added full insurance costing over $300 without asking me, which is about two-thirds of the total cost for my 11-day rental. In addition, they charged more than $60 for 'store service fee' and over $60 for VAT, totaling $479. I have not received any breakdown from Hertz for these charges. I only learned about these charges by inquiring with Zuzuche. Six months ago, I rented a car from Thrifty through Zuzuche, and there were no such issues; I received the bill immediately after returning the car. Hertz is an internationally known company, yet they are so deceptive and non-transparent. I hope to get an explanation from Hertz.