The car was fine
Few dinks but to be expected
The tyre pressure warning light was on when I collected the car
Tyres were fine but should have been sorted
But this is a very minor thing
Site understaffed. Waiting times too long for pickup and for rental procedure (long queues). Also for car return (site deserted because only staff member was busy shuttling other customers to the airport)
About QEEQ:9.0/10
I wanted to modify the reservation because of change of plans after cancelled flight. Couldn't find how to do it. So I cancelled the reservation completely and started from scratch.
Short staffed caused much inconvenience!!!
Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!!
Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!)
Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!!
On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport.
NOT A GOOD FIRST TIME EXPERIENCE!!!!
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