Very easy

False advertising! They gave me a very old Mitsubishi, at least 8 years old.

I really dislike this company! They did not provide the car at the price I booked online and added several unnecessary insurance charges. Additionally, my reservation included a different drop-off location, and they charged me an extra $150 for a one-way fee. It's totally unreasonable! Even worse, the attendant told me that if I didn't add the insurance, I shouldn't rent the car, and they charged my credit card before letting me sign the contract! I advise all Chinese tourists to avoid renting from this company; they take advantage of Chinese customers!

I was overcharged. I reserved a US$308 including insurance and when I got to the counter they carghed me US$386 and they charged me US$140 the day after I returened the car. I feel scammed. I didn't even get an invoice while I was offrdd to get one by email.

The Budget counter Staff were very friendly and obliging. On receipt of the car I found out that the car allocated was a 2 door not the 4 door I'd ordered that wasn't a problem the counter staff immediately provided us with a 4 door.

Excellant service The problem described earlier I put down to miscommunication but it was soon rectified by the counter staff at Budget.

My initial pickup experience was great. However, I had to return the vehicle twice for defect. (First return for minor problem) The first return was very problematic and chaotic and took a long time and car was dirty and sluggish. Customer service was less than stellar. The second return was faster but car did not have CarPlay which was inconvenient. Customer service was adequate. The final return was slow. Unable to checkout at car side with no reason given had to wait in long inside line with pickup passengers. No reason given, but later found i’d been erroneously charged for refuel. Online customer service was great. Sometimes was a long hold but reps were always pleasant and tried to be helpful.