Convenient & Easy

The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

Ridiculously slow service from pickup at the airport to check in at the counter to waiting for the shuttle after drop off. Not worth whatever money I saved going through Easyrentcars.com

Car was filthy. Inside was ok. Outside looked like someone went mud running in it and hadn't washed it for months. Counter rep was very nice. Had to wait a while in line. Must have been a peak time.