When we went to pick up the car the guy at the counter was pushing too hard to buy insurance
A.Fazal
Iceland
Reviewed: Thu, Sep 5, 2019
About PAYLESS:7.7/10
The car was pretty average and had 135000 km on it. The guy at pick up counter was forcing us to buy insurance and was telling us all sorts of stories about sand storm and accidents. Which was bit too much.
Terrible service at car pick-up, ignorant personel, very rude and unprofessional. Had to wait for manager to come and finish the procedure. At the end we received extremely dirty and old car - over 130k km.
“Good price. Reliable car. Getting car = confusing, with wasted time and not as stated in contract”
About PAYLESS:9.0/10
Car was perfectly adequate
But rental agreement refers to Avis for airport rental logistics ( there is also Payless sign below Avis)
After long wait agent states that this is wrong location and Payless renters have to do all the paperwork at pickup location
About QEEQ:10.0/10
Better explanation about specific airport arrangements (or communicating to local agents that signs need to be on display to explain procedure)
Like: Efficient service, no pressure sales for extras, airport based, decent car, excess included, full tank to tank fuel policy, hassle free returns, coffee machine Dislike: No spare wheel or information on how to deal with deflated tyre or similar problems.
Like: Car was in good condition, staff was helpful, and overall very good value.
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Customer Service
When we went to pick up the car the guy at the counter was pushing too hard to buy insurance
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