Would not use again

L.Bendelow

Portugal

Reviewed: Sat, Sep 14, 2019

About SURPRICE RENT A CAR: 8.0 /10

The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.

About QEEQ: 10.0 /10

Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again

Compact | Ford Focus Estate or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

J.L.M

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Sep 30, 2019

About SURPRICE RENT A CAR: 6.3 /10

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

About QEEQ: 8.0 /10

J.TOUSSAINT

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Sat, Jun 1, 2019

“L'indication du lieu où se trouvait la navette n'était pas clair lors de la réservation”

About SURPRICE RENT A CAR: 9.0 /10

Il a fallu attendre aller-retour de la navette, suite aux nombres de réservations ( 2 voitures avec 7 personnes, puis 3 voitures avec 8 ou 9 personnes).

About QEEQ: 10.0 /10

Parfait

Portugal

1 days rental

Compact | Fiat 500l or similar

Reviewed: Tue, May 14, 2019

“Surprice avoid.”

About SURPRICE RENT A CAR: 7.3 /10

Booked a fiat 500l but on arrival got told all they had was a fiat panda because of this struggled to get suitcases in but luckily went with friends and they managed to get my suitcases in there car. Surprice wasn't bothered about this though I had booked a larger vehicle. I only excepted the fiat panda due to having 3 children with me and it being late at night. Would never hire another car from them!!

About QEEQ: 10.0 /10

J.Weiniger

Portugal

1 days rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Thu, May 2, 2019

“Average rental with below average vehicle”

About SURPRICE RENT A CAR: 7.6 /10

I was expecting to rent a Mercedes Vito but I was disappointed when we were given a Renault minibus not what I had paid for. And the van was not in great condition.

About QEEQ: 8.0 /10

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Sat, Apr 27, 2019

“Easy, friendly, value for money”

About SURPRICE RENT A CAR: 9.0 /10