Ordered a 4 x 4 car but when i arrived they only had 1 vehicle left which wasnt a 4 x 4 and was smashed all over. I was told i didnt have a choice and that was the only vehicle they had so i had to take it.
Smaller car than anticipated.
The location of the car was a LONG way away from the office at Bari airport and difficult to find upon return in the dark and heavy rain.
Decent value and the car was in good condition. Customer service was better than expected as the reviews were generally less than complimentary. The only minor issue was the distance of the pick up point from the arrivals terminal. It is a long walk in the heat with baggage.
There was a small amount of sand in the car on return due to going to the beach for which they charged €30 as a “cleaning fee”. It seemed every car that was returned had an additional fee charged for some reason.
We booked a Fiat 500 but they give us an Opel Crossland, no complains for that, bigger car, better value for money, the only problem was the waiting time, one hour and 40 min, and they block €900, that’s a big amount considering that we pay for the expensive assurance , that covers everything
About QEEQ:10.0/10
Good app, very intuitive, easy to use
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Customer Service
Wouldnt use again
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