Terriblly slow pick up. The rest of the experience was fine.
Tom W
Italy
Reviewed: Fri, Sep 20, 2019
About Hertz:7.3/10
Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.
I was charged €70 for a second driver without being told it was extra- I would not have taken it at that price! An extra insurance was added that I did not ask for (€22). All in all I thought the priority was to add as many extra costs as possible “under the radar”!
About QEEQ:8.0/10
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Terriblly slow pick up. The rest of the experience was fine.
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