Terriblly slow pick up. The rest of the experience was fine.

Tom W

Italy

Reviewed: Fri, Sep 20, 2019

About Hertz: 7.3 /10

Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.

About QEEQ: 8.0 /10

Premium Wagon | Audi A4 Avant or similar

1 days rental

Relevant Reviews on Hertz NAPLES AP

Myron Hewlett

Italy

1 days rental

Reviewed: Mon, Jul 22, 2024

About Hertz: 2.0 /10

Poor English communication skills of customer service

Isaac Leigh

Italy

1 days rental

Reviewed: Thu, Jun 13, 2024

About Hertz: 10.0 /10

Very satisfied, the pick-up and drop-off procedures are simple and convenient.

About QEEQ: 10.0 /10

Frank Milton

Italy

1 days rental

Reviewed: Tue, Jun 18, 2024

About Hertz: 10.0 /10

OK, this is Italy.

The traffic in Naples is as chaotic as in India. The rental counter has a typical scheme: they say the rented car is not available and make you wait, tempting you to upgrade the car. Typical Italian trick. Since the weather was good, we just went along with it. The car was good, and I didn’t bother comparing the costs. I didn't want to affect my mood. We didn't drive into the city center, instead we headed to the Mediterranean coast and also visited the stunning Matera. Absolutely beautiful.

About QEEQ: 10.0 /10