“The staff was very helpful. Offered extras but not pushy.”
About Hertz:9.8/10
Like: Quick and easy online reservation process. Provided a rental for reasonable price. Offered a slightly bigger car for no extra charges when they saw we had quite a few luggages. Offered upgrades for extra cost and was specific about differences in cost of options. Made sure we had all the information about our options to be able to make an informed decision. Tip!* Always get the super protection! You never know if someone causes damage to the car when it's parked. - a suggestion they made and it was worth it! Dislike: Not able to make changes to reservation without cancelling previous reservation and making a new one. The person at the chat service informed me this was the only way to make changes. He was helpful, it would've been just more convenient if the option was there.
The traffic in Naples is as chaotic as in India. The rental counter has a typical scheme: they say the rented car is not available and make you wait, tempting you to upgrade the car. Typical Italian trick. Since the weather was good, we just went along with it. The car was good, and I didn’t bother comparing the costs. I didn't want to affect my mood. We didn't drive into the city center, instead we headed to the Mediterranean coast and also visited the stunning Matera. Absolutely beautiful.
I was charged €70 for a second driver without being told it was extra- I would not have taken it at that price! An extra insurance was added that I did not ask for (€22). All in all I thought the priority was to add as many extra costs as possible “under the radar”!
Like: Polite Up-sell approach but accepted a No with no issues. Vehicle upgrade given at no extra cost. Dislike: Vehicle had damage on wheels that wasn’t listed on the itinerary. Whilst this was rectified before leaving the Airport, it was time spent that could have been avoided.
“Terriblly slow pick up. The rest of the experience was fine.”
About Hertz:7.3/10
Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.
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M.Jacinto
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View more >Dislike: Not able to make changes to reservation without cancelling previous reservation and making a new one. The person at the chat service informed me this was the only way to make changes. He was helpful, it would've been just more convenient if the option was there.
Frank Milton
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View more >OK, this is Italy.
The traffic in Naples is as chaotic as in India. The rental counter has a typical scheme: they say the rented car is not available and make you wait, tempting you to upgrade the car. Typical Italian trick. Since the weather was good, we just went along with it. The car was good, and I didn’t bother comparing the costs. I didn't want to affect my mood. We didn't drive into the city center, instead we headed to the Mediterranean coast and also visited the stunning Matera. Absolutely beautiful.
A.Sugden
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View more >Regan Moore
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View more >Isaac Leigh
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View more >Mike O
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View more >Dislike: Vehicle had damage on wheels that wasn’t listed on the itinerary. Whilst this was rectified before leaving the Airport, it was time spent that could have been avoided.
Joanne Spencer
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View more >Michell Pullman
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View more >Jean Coffey
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View more >Myron Hewlett
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View more >Tom W
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View more >Car Rental Companies AT Naples Airport, NAP
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