Long wait to get car!

Italy

Reviewed: Tue, Apr 30, 2019

About Hertz: 7.7 /10

Waited for close to 2 hours like many others there trying to pick up a car. Terrible service from Hertz.

About QEEQ: 10.0 /10

Medium SUV | E Pace or similar

1 days rental

Relevant Reviews on Hertz NAPLES AP

Myron Hewlett

Italy

1 days rental

Reviewed: Mon, Jul 22, 2024

About Hertz: 2.0 /10

Poor English communication skills of customer service

Michell Pullman

Italy

1 days rental

Reviewed: Sat, Apr 20, 2024

About Hertz: 10.0 /10

Very good, mainly because pickup and drop-off are convenient.

About QEEQ: 10.0 /10

Regan Moore

Italy

1 days rental

Reviewed: Thu, Sep 13, 2018

About Hertz: 10.0 /10

Everything was very satisfactory

About QEEQ: 10.0 /10

Tom W

Italy

1 days rental

Premium Wagon | Audi A4 Avant or similar

Reviewed: Fri, Sep 20, 2019

“Terriblly slow pick up. The rest of the experience was fine.”

About Hertz: 7.3 /10

Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.

About QEEQ: 8.0 /10

A.Sugden

Italy

1 days rental

Economy | C Lancia Y or similar

Reviewed: Tue, Aug 6, 2019

“Good but expensive”

About Hertz: 7.7 /10

I was charged €70 for a second driver without being told it was extra- I would not have taken it at that price! An extra insurance was added that I did not ask for (€22). All in all I thought the priority was to add as many extra costs as possible “under the radar”!

About QEEQ: 8.0 /10

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Long wait to get car!

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