Hertz NAPLES AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Myron Hewlett

Italy

Reviewed: Mon, Jul 22, 2024

About Hertz: 2.0 /10

Poor English communication skills of customer service

1 days rental

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Michell Pullman

Italy

1 days rental

Reviewed: Sat, Apr 20, 2024

About Hertz: 10.0 /10

Very good, mainly because pickup and drop-off are convenient.

About QEEQ: 10.0 /10

Italy

1 days rental

Economy | Fiat Panda or similar

Reviewed: Thu, Oct 10, 2019

About Hertz: 5.7 /10

no bad / no good.

About QEEQ: 10.0 /10

Very reactive! Excellent.

Tom W

Italy

1 days rental

Premium Wagon | Audi A4 Avant or similar

Reviewed: Fri, Sep 20, 2019

“Terriblly slow pick up. The rest of the experience was fine.”

About Hertz: 7.3 /10

Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.

About QEEQ: 8.0 /10

A.Sugden

Italy

1 days rental

Economy | C Lancia Y or similar

Reviewed: Tue, Aug 6, 2019

“Good but expensive”

About Hertz: 7.7 /10

I was charged €70 for a second driver without being told it was extra- I would not have taken it at that price! An extra insurance was added that I did not ask for (€22). All in all I thought the priority was to add as many extra costs as possible “under the radar”!

About QEEQ: 8.0 /10

Italy

1 days rental

Medium SUV | E Pace or similar

Reviewed: Tue, Apr 30, 2019

“Long wait to get car!”

About Hertz: 7.7 /10