Hertz NAPLES AP Review: Pickup/Drop-off Acceptable, Cleanliness Very good, Customer Service Ac......

Italy

Reviewed: Thu, Oct 10, 2019

About Hertz: 5.7 /10

no bad / no good.

About QEEQ: 10.0 /10

Very reactive! Excellent.

Economy | Fiat Panda or similar

1 days rental

Relevant Reviews on Hertz NAPLES AP

Myron Hewlett

Italy

1 days rental

Reviewed: Mon, Jul 22, 2024

About Hertz: 2.0 /10

Poor English communication skills of customer service

Frank Milton

Italy

1 days rental

Reviewed: Tue, Jun 18, 2024

About Hertz: 10.0 /10

OK, this is Italy.

The traffic in Naples is as chaotic as in India. The rental counter has a typical scheme: they say the rented car is not available and make you wait, tempting you to upgrade the car. Typical Italian trick. Since the weather was good, we just went along with it. The car was good, and I didn’t bother comparing the costs. I didn't want to affect my mood. We didn't drive into the city center, instead we headed to the Mediterranean coast and also visited the stunning Matera. Absolutely beautiful.

About QEEQ: 10.0 /10

Jean Coffey

Italy

1 days rental

Reviewed: Mon, Nov 7, 2016

About Hertz: 8.0 /10

The efficiency of the European staff is unimpressive. The car pick-up process was quite slow.

About QEEQ: 10.0 /10

Tom W

Italy

1 days rental

Premium Wagon | Audi A4 Avant or similar

Reviewed: Fri, Sep 20, 2019

“Terriblly slow pick up. The rest of the experience was fine.”

About Hertz: 7.3 /10

Spent about 130 minutes in the car pick up process. It was just too long and very poorly organised by Hertz. Yes, it was busy to collect (Saturday morning), but they should have staffed accordingly.

About QEEQ: 8.0 /10

Italy

1 days rental

Medium SUV | E Pace or similar

Reviewed: Tue, Apr 30, 2019

“Long wait to get car!”

About Hertz: 7.7 /10