Poor service at Alicante airport desk, car missing basic features such as working wipers

A very long wait at collection. A really long queue. We took photos when we got the car, which we were told had no damage but on return they informed us of a mark near the front bumper. Luckily we had taken the photo so we got it all signed off. I do feel that this has now become normal procedure for a lot of companies.

Although I’d purchased the upgrade insurance I was slightly perplexed by the woman at the counter who seemed to suggest my insurance wasn’t for full cover. The language barrier was difficult at particular times almost to confuse me more!

Easy to rent with!

The counter staff were pushy for insurance as I had it already the lady was then dismissive and failed to give me clear directions to the cars location. The car was eventually found after a lot of walking around with luggage and children. The car would not open so once I managed to find a helpful agent, they arranged a replacement. The replacement was rather tatty with slight damage on all panels, however it did run well. The return process was easy although the refund took a few days.

Easy to use.

The actual car was lovely and a pleasure to drive. They had a quick pick up system and drop off was in early hours (outside of office hours) so there was a key drop system and no charge for this. My excess fee was automatically returned to me once the office opened. My only issue was a fuel fee, despite having a full to full tank hire agreement. They required deposit of £51 which I was assured would be returned once the car was returned with a full tank....this has not occurred despite me having a receipt (time/date/address) from the petrol station and time stamped photos of the fuel gauge showing a full tank! Currently chasing this up with Centauro!

Great booking platform, by far the cheapest I could find on line! Easy to use however, I have android and could not download the app, so had to print the booking voucher out!

All went very smoothly although very disappointed with the amount of time spent at collection desk, this was running at full capacity, just not enough employees to handle the volume of customers.