The type of car is reserved and I get the type of car which I had chosen. Very smooth transaction.
Sharlynn Ong
Australia
Reviewed: Sat, Sep 28, 2019
About Thrifty:10.0/10
Thrifty should hold the deposit amount on our credit card and not directly charging to it because when they return back the amount which is in foreign currency, I lose $30 for the exchange rate.
It's hard to describe my impression of the rental company. The Australian female employee at pick-up was quite clueless; I forgot her name. Later, a Chinese guy named Steven helped us a lot and was very reliable. I want to give Steven a 5-star rating, but the woman was really frustrating.
Overcharging. It was supposed to be around 800 RMB but increased to over 1800 RMB. The young driver insurance turned out to be the main reason for overcharging. Honestly, it shouldn't cost that much. They charged an additional 260 AUD on top of the 800 RMB. The car rental manual provided by Zuzuche offered no effective solutions for compensation or prevention of such issues. I wanted a Mitsubishi car due to budget constraints and not wanting to spend too much on the rental, but Thrifty changed it to a Qashqai without notifying me, even though the car I wanted was clearly available in their inventory.
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The type of car is reserved and I get the type of car which I had chosen. Very smooth transaction.
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