Easy online, great counter staff, but confusing insurance and extras situation
Scott
United States
Reviewed: Mon, Sep 30, 2019
About Europcar:9.3/10
John on the counter was great, very friendly and accommodating, but he was a bit evasive about what extras I needed to pay for and why.
In the end they were added on without further consultation.
First, they push you to buy their fuel, then they try to get you to upgrade, and finally, they push the insurance. I told them I bought full coverage, but they still charged me for it (I arrived at 11 PM and had no energy to argue). They gave me an old car, and charged a $200 deposit while others only charged $100. Traveling through several cities, this company was the worst!!!
Initially, we were given a car we didn't like, and there were no other options available. They told us to come back at 7 AM to exchange it. We got up early to go back and got a small SUV, which had scratches and dirty windows. For safety, we had to clean the windows ourselves. Overall, very dissatisfied.
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Easy online, great counter staff, but confusing insurance and extras situation
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