When picking up the car, I was told at the store that the third-party liability insurance only works if the accident is mostly the other party's fault! What kind of third-party insurance is this? If the other party is responsible, they would cover the costs themselves! I was forced to pay an additional 2,500 lira (around 500 RMB) to get proper third-party insurance. Upon returning the car, they used a flashlight on a tablet to examine the car and found a 5 cm scratch on the center of the hood. The rental company claimed the scratch occurred during my rental period. I asked them to prove the scratch wasn't there before, but they demanded I show a video from the pickup inspection instead. After almost 30 minutes of back and forth, they finally reviewed their prior photos and confirmed the scratch already existed, resolving the issue.
This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!
Everything went smooth. Counter person was really helpful. Car was clean and new.
About QEEQ:10.0/10
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good car, hassle to get it
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