Staff were polite however I was never going to get the car or equivalent size car but they had my mo
J.Hodge
Australia
Reviewed: Fri, Oct 11, 2019
About Europcar:6.0/10
The vehicle was not as booked and I doubt if there ever was. As they know you have no other option as the car was paid for you get whatever they give you. Obviously a common practice of MOST car hire companies in Australia. Don't know why you associate yourself with these businesses
The service was very efficient. Since the rental fee was prepaid, the car pick-up process at the store was super quick. I paid a 100 AUD deposit, which was reasonable. When returning the car, I parked and saw an elderly gentleman inspecting the vehicle. After a quick two-minute check, everything was good, and I was able to leave immediately.
We were not told that we had to pay for every driver just asked for our driver licenses and charged accordingly - not impressed with the service provided.
I was embarrassed at the pickup counter because the staff asked whether to insure ir not. I explained that I had insured fully through your company. But the Eurocar staff said that any car accident happened then I had to pay $8000 to Eurocar and I could claim through your company. Is that true? Who is your insurance agent in Australia?
“Ordered a Large SUV, only to be given a standard SUV with little compensation.”
About Europcar:7.3/10
Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.
About QEEQ:7.0/10
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Customer Service
Staff were polite however I was never going to get the car or equivalent size car but they had my mo
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