Extremely painless transaction

Good service and fast efficiency.

There were no lines at the Budget counter at Perth Airport when picking up and returning the car. The staff was very friendly and patiently explained the rental details and traffic rules in Western Australia. We received an almost brand new car with only a few hundred kilometers. Overall, this was a great rental experience!

Very convenient. Upon exiting the T1 arrival hall, it's to the right in the parking lot. Easy to spot. Filled out the forms and got the car quickly!

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

The car is excellent and exceed my expectation. Friendly customer service with no upfront selling of insurance.

User friendly and easy to navigate.