Super cheap, good experience!

Service is average, but the price is cheap.

I went there myself. The branch is very small and hard to find. They require a 1500 CAD deposit, not a pre-authorization. If you accidentally get on the highway or receive a ticket, they charge a 50 CAD administrative fee each time. The most critical issue was that the RAV4 I booked was unavailable, and they gave me a very old and shabby Altima. It made a loud noise at the back, as if the tires were not properly installed. They promised to replace it in two days, which disrupted my plans. However, when I went back two days later, they said the RAV4 still wasn't available. My wife got angry and said the car was too bad, only then did they give us a Camry. They said we could replace it on the third day. To avoid the same issue, I called ahead, and they finally had the car. The worst part of the story happened after I extended my rental and returned the car. They said the deposit would be automatically refunded after a month, but more than a month passed, and after several calls - the first time they said the finance department wasn't available, the second time they said it was noted in the system and would be processed, the third time a cleaner answered and said they would leave a note, and the fourth time they said their UK account was frozen and they didn't know when it would be resolved, so they couldn't refund my money. I can't believe such a terrible company exists in Canada.

The rental company's service was excellent, with no additional fees.

Overall its good

I followed the instructions on my rental papers after I arrived at Toronto Airport and called Green Motion for a shuttle pick-up at the airport. No one answered the phone so I left a message on their voice mail with my name, request for pick up and my telephone number. Green Motion never showed up. After 30 minutes and an hour I called again and not only did they not pick up the phone, the mailbox was full so I could not leave a message. I waited another 30 minutes and then assumed they were not coming since no one had called or arrived at the pick up location. I decided to Uber to their location and when I arrived a sign on the door said "I'll be back in 20 minutes. You can call at 905-564-2425. Sorry for the inconvenience." I called the number on the door and got the same FULL mailbox. There was no ability to leave a message or transfer to another person. I waited another hour and no one ever showed up to their offices. I ended up calling a nearby Enterprise Rent A Car location and they picked me up right away and got me in a car quickly. It is my opinion that Green Motion Sucks and is the worst rental experience I have had in 30 years of renting cars. I had to cancel two business appointments because of their poor business practices. I do not recommend them at all.