Very satisfied

Acceptable

Having the rental documents prepared in advance made the car pickup process very quick. However, the car wasn't ready at my reserved time; I had to wait for a while before receiving it. Since I arrived at midnight, the car could have been prepared in advance to improve efficiency.

I still haven’t received the THB 5000 deposit refund. I expect The refund should be immediately after the car return instead of waiting 2 weeks as the staff mentioned to me. That’s not so beneficial to customers. Also, the car should be ready 1 hour before the car pick up time, instead of black facing customers asking customers waiting.

EasyRentCars did a good job confirming the car reservation for me. However, I would expect faster turnover instead of chasing a few times by me.

My booking was cancelled when I arrived. It took them more than 30 minutes to find the original booking. Nevertheless the staff at the counter was friendly and helpful. Drop off was too long I had to wait 15 minutes in the car and I had to call them 3 times