Easyrentcars.com GREAT; Budget Rental not so good.

The Asian-looking male receptionist tried to add over a hundred dollars of unnecessary insurance without explanation and asked me to click 'agree.' Luckily, I noticed this by following the guidelines from the car rental website. When I asked him to change it, he added another $60 or so for GPS without any explanation again. I had to emphasize that I had already purchased and prepaid for everything I needed before he finally corrected it to zero. This is a typical case of taking advantage of Chinese customers. You can upsell, but you must explain it—this is deceptive.

The attitude was average, they kept trying to get me to upgrade the car. I suspect the car I reserved wasn’t available. In contrast, big companies like Enterprise would directly upgrade the customer.

The car rental plus full insurance was over 4000, and there were additional fees over 2000. I wanted to read the terms carefully, but the staff urged me to sign quickly. As it was my first time renting a car abroad and I trusted the Americans, I ended up paying more.

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.

One staff member on my two rentals was excellent, but the other who tried to sell insurance and failed was quite unhappy, so it really depends on the person. Still better than Dollar.