Terrible. They lack integrity and are deceitful! They provide subpar cars and falsely claim it's an upgrade! They push for an all-inclusive toll package, but in Orlando, the only tolls are on the way to the airport!
They made us wait for 30 minutes outside the airport in 90 degrees before they sent someone to pick us up. Then they asked to show insurance declaration page otherwise they wont rent me the car. I showed them my insurance proof plus coverage etc but they were not convinced and forced me to buy insurance from them which cost me $170 extra and the total cost to rent the car reached $240 for 4 days which is totally ridiculous. They showed me its part of the agreement that is hidden somewhere down the 3 different pages and in the middle of a huge document. There is no way people are going through every page and line when they rent something on any website. If you have some exception, you must show it in the very front page in bold so people notice it but instead you do it intentionally so as to get money from your customers. Additionally, the girl was also pursuing hard to rent me sun pass while I already had my own ezpass with me. She told me ezpass is accepted only at few places and not everywhere which is a total lie. In fact, there is only florida turnpike which does not accept ezpass otherwise anywhere else you go it is accepted. All this things made my experience very bad and rest assured I am not going to rent from them again in the future. They are a thief.
The staff at the counter was great courteous, friendly and capable. The shuttle driver was great offering help answering question and providing recommendations on attractions
Great staff
The car exceeded my expectations and the staff were courteous and friendly. Unfortunately the vehicle I got had no windshield washer fluid in it and the oil light came on shortly after I picked it up.
“Not enough staffing! Or too many on breaks! Insurance issues will never rent again for you”
About Routes:6.0/10
Terrible service! Took 45 min to get shuttle and only one staff to deal with 4 customers! Never again
About QEEQ:10.0/10
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