The phone number provided to call them was incorrect. It went straight to voicemail. We were waiting at the airport with no working contact number. Also, the staff did not do a walk around with me. He said the damage had been photographed so there is no need to worry about it. When I returned the car, the staff member told me there is damage on the door, I told her it was already there. I felt that I had to prove that I didnt damage the car all because the staff member was too lazy to walk around the car with me when we picked it up