Took a lot of time. Kept wanting me to upgrade.

Seemed to be a smooth processing

Took far too long to pick up.

The experience was good but the car had an odor that took several days for it to disappear.

Everything was great! I even emailed a question the day of my trip and was sent a response in a timely matter.

The counter staff was fine, even above fine, however there not enough of them. Waited for 30-45 minutes to get to them.\

I felt that the counter help was not overly friendly and neither was the manager. They tried to push a minivan on me and when I declined I was offered a Mitsubishi Outlander which is no where the same size as a Ford Explorer. They told me this was all they had available. When returning the vehicle on Friday I left my SunPass attached to the window. When i realized it I went back down to get it and I as told from the manager (same one as pickup) that he was unable to retrieve it until Monday. He didn’t even bother looking or checking with anyone else to see if they had removed it. I would never rent from them again.