The vehicle worked fine and had adequate apppointments but the staff really added little value.
United States
Reviewed: Tue, Dec 3, 2019
About FOX RENT A CAR:5.7/10
The staff sold us a Sun Pass which was an unnecessary expense given our destination. We felt we were taken advantage of. Not a good way to start a relationship
Yes my comment would be to regarding their poor advice and lack of returning my questions.
I was highly advised / recommended due to US culture to take out the top insurance at a cost of £160 extra. Then told that they could fill the car upon return at a fraction of the cost. Which was a complete lie. I returned the car full, at the cost of £35 then charged over £50. I have emailed fox rentals to ask if I will be reimbursed as I returned the car with a full tank of petrol. They are yet to reply. Very poor.
The ended up being double what the the website quoted. I expected the price to go up some because of the extras (sunpass and fuel) but double?!?!! The service at the rental place was really good and they were very helpful which is why i kept the rental but next time would appreciate more transparency on the price
About QEEQ:8.0/10
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The vehicle worked fine and had adequate apppointments but the staff really added little value.
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