Easy Return

Short waiting time

I booked a Versa or a similar model online. When picking up the car, there was no Versa, only a similar model, the Corolla, but they wanted to charge extra. I refused. Guess what car they gave me? A Toyota Yaris. Terrible service.

The shuttle service is excellent, available 24/7 with very short intervals between shuttles. It stops at three locations at Seattle Airport: the main hall, departure lounge, and the rental car building. We arrived late at night and the bus driver was very helpful, reminding us that if the main hall was empty, we could go to the parking lot where there is a duty room. We had pre-booked a Nissan from Thrifty, but when we provided our reservation number, the agent initially told us the car was unavailable and offered a similar model. She then took us to the compact car lot, which only had three cars, each seating just two people. After repeatedly checking our reservation, we finally saw the Nissan in the garage. We showed her our booking again, and she eventually registered that car for us. Then she aggressively tried to sell us insurance. Thanks to prior advice from friends, we declined, but she insisted that driving without this insurance was illegal in Washington state (showing us related news). We explained that QEEQ had already purchased three types of insurance for us, including basic coverage. After verifying, she claimed we only had collision insurance and needed to buy 'protect me' coverage. After much back and forth, we purchased the insurance, which cost nearly half of the rental fee. Upon returning home, we contacted customer service, who initially were uncertain of the situation. After checking, they clarified that we had been sold enhanced liability insurance and that QEEQ's so-called basic insurance was just a minimal coverage required for vehicle registration without a policy number. We felt deceived and quite unhappy.

Beware of this shady company! The staff charged me for expensive insurance without informing me and tricked me into signing for it, which ended up being more expensive than the rental cost itself.

Like: I like how they offered options and I was able to choose a car that was not exactly what I reserved but the equivalent of that intermediate vehicle.
Dislike: I didn’t like being offered an upgrade. If i had the money for a higher end vehicle, then I would have reserved that in the first place.