Habiamos reservado un Fortwo, al llegar nos lo cambiaron por un Hyundai I10 y al final nos entregaron un Fiat 500 con 50.000 Kms.
Nos hicieron firmar una fianzade 1.209 euros que ya nos han devuelto y otrocargo de10,80 euros en concepto de upgrade y cargo de oficina mas impuestos, cosa que no se nos habia advertido en ningun momento.
Found counter staff not polite very forceful with the sale of extra insurance to the point of bullying which considering we had paid the for the full insurance with Easyrentcars this treatment was not really needed. Booked a Fiesta size car they tried to make us take a fiat 500 (for 4 adults with cases). Not a nice company would not use them again. Hint for anyone else using them take photos of all marks on the car when you pick it up record them telling you that this scratch does not matter its not deep enough etc.
About QEEQ:10.0/10
Easyrentcars good company good you can get the insurance policy up front so no extra cost to your holiday.
Gold car are the worst company I’ve used. Having been going to the same destination for 30 years, I’ve never experienced any one as rude as Lorenzo at Goldcar. Despite informing him I already have insurance, he called me a liar and insisted I paid extra (which I didn’t of course). Avoid this company like the plague, they are just after your money. A good 1.5 hours of our holiday was wasted speaking to this rude little man.
I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid .
When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit.
The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand.
All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.
An absolute joke, trying to sell their own insurance, scaring that without this insurance I won't be able to visit the majority of the places, which was false. Big queues as well. AVOID GOLDCAR!
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