DESCONTROL Y A PAGAR.

I rented a child seat. Due to our language barrier, they recommended insurance that includes a child seat, which was very expensive. There were no other options. Additionally, the price for a full tank of gas was inconsistent; two employees gave me different prices, which was confusing.

No parking on returning car.

All good

Une surcharge m’a été demandée au comptoir sans trop d’explication, Je n’ai pas été prévenu de cette soudaine augmentation de prix

What I didn't expect was to find that I had been charged nearly 300 euros for additional insurance I wasn't offered and I didnt want. I feel totally betrayed by goldcar and I won't be using them in the future. Their actions amount to fraud.

Booking was as expected

I had purchased excess insurance prior to travel, but had communication problems at the rental desk. Although I eventually realised that my credit card was scanned for insurance & fuel deposit only - I presumed I was being "charged" for these services. I was therefore reluctant to hand over my card. It would make sense to have this explained to me prior to travel or on an information sheet at the rental desk