Overall service was good. The waiting time for picking up the car was quite long, and there were upselling attempts for upgraded models and insurance, which I declined. The car was fine and there were no issues during the trip.
At the passenger pickup point in front of the terminal, a car arrives every 5 minutes. The driver was very enthusiastic and helped us load our luggage. It took 5 minutes to get to the rental place. There were three counters handling cars; the staff were very welcoming and finished the pickup procedures for us. They asked if we needed insurance. I presented the insurance I bought on QEEQ, which was the most comprehensive one. After checking it, they said it was fine and directed us to the backyard for the car pickup. In the yard, we showed our car pickup slip to the staff, who pointed to a range of cars and told us to choose any one in our rental category. We picked a newly washed car.
Great service. Due to an issue with the driver's credit card, we needed to change the driver temporarily. The staff at the location were very patient in handling this for us, although adding an additional driver incurred a fee. Overall, it was a smooth and pleasant experience.
Like: Loved that I booked with easyrentcars.com. price was awesome, added benefits was worth it! Dislike: Nothing!
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Customer Service
Very good
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