Car replacement issues

FOX Rent A Car made me wait one-hour and fifteen minutes because my vehicle was not available. They made me wait in the lobby and only when I approached them they made me wait longer until they completed the booking they were handling or I would have waited even longer. They were rude and not organized, a terrible experience.

There were hidden charges that was not included in your price which I am not happy or pleased about. At least rentalcars.com adds fees and taxes to their quotes, so QEEQ is misleading and I now have to question future rentals going forward.

Vehicle was dirty, unsafe (tires filled up too much), allignment terrible.

It was my first time rented a car, and it was so good with Fox Rent a Car. They gave me a big car instead a little car, and I rented a little car, but without increase the amount to pay at pick up, they gave me the large vehicle and for me was awesome.

Good platform to rent a car.

They charge addittional insurance + Taxes and surcharges. Total paid $570.00 instead of $385.00, totally unespected.

On receipt told to go to lane 7, not easily marked to find. Once found car wasn’t there and wasn’t ready. Had to find someone in lot to help us. Counter staff knowledge was poor, customer care service poor.