Great platform. Average Interactions at Counter. Sub standard car

SDK

Thailand

Reviewed: Mon, Dec 23, 2019

About Europcar: 8.0 /10

The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..

About QEEQ: 9.0 /10

Overall experience was good. The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.

Economy | Toyota Yaris or similar

1 days rental

Relevant Reviews on Europcar PHUKET INTERNATIONAL AIRPORT

Vivien Pritt

Thailand

1 days rental

Reviewed: Wed, Jun 10, 2020

About Europcar: 10.0 /10

Satisfied

About QEEQ: 8.0 /10

Patrice Mueller

Thailand

1 days rental

Compact | Nissan Almera or similar

Reviewed: Tue, Oct 15, 2019

“Europcar was a great rental company in Phuket”

About Europcar: 9.0 /10

Best rental company in Phuket due to their location for handing over cars right outside the terminal door.

About QEEQ: 10.0 /10

Ng Zhongming

Thailand

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Sun, Sep 22, 2019

“Excellent car booking app with excellent customer service!”

About Europcar: 10.0 /10

The car was in great condition. The counter staff and the staff that handover the car was friendly and professional.

About QEEQ: 10.0 /10

This booking platform is excellent. I had to drop off the car earlier and had used the online chat feature via this app, the customer service was very prompt to make arrangements for me.