This rental experience was very unsatisfactory compared to previous ones. Your company requires the renter to be the sole driver. If additional insurance is not purchased, my husband is not allowed to drive! I only used my name to pay for the car online, but I am not the driver! Therefore, I am very dissatisfied! Other companies such as National, Yesaway, and Chic Car Rent do not have such requirements or extra named driver fees. So, I will not rent from Europcar again in the future.

Arrived at midnight, no one was there

車升級到toyota vios, 車況良好,三大兩細,上斜略為乏力,但ok夠用. 還車快捷.

The car condition was good and staff were helpful.

Maybe the app can come up with customer reviews on the different car rental agencies.

Got to walk to carpark to Collect/return car. When I reached still have to wait for car to arrive

Good