I didnt get the car which I had booked however alternative was good enough with lots of space for luggage. Car needed air in the tyres and that should have been done before the collection. Counter service was good however collecting the car took longer than I expected. After the rental I have seen 2 transactions on my credit card and it would be good if EasyRentCars would send an invoice either via email or in the app explaining the charges.
Horrible service, after waiting for almost 40 min, they got me a messed up old car with very loud squeek noise although I have booked it a week earlier.
They wanted to charge me extra for exchanging it and delivering it to the airport.
After returning it, they blamed me for a hubcap scratch which i could not verify since I was handed the car in a dark parking lot outside of the airport.
We went to the pick up counter at the airport. It took us time to get through the paperwork and then went outside to pick up the car. We were very disappointed at this stage as it was about 4am. The car finally came was a filthy Kia Rio which the booking staff highly recommended for us. The car was covered in scratches, there were quite a few dents and the car inspection staff Riaz did not want to acknowledge all the damages on the car, as we checked inside of the car it was filthy and smelt of smoke. When we told Riaz we wanted non smoking car he said this was the only car available. We were very tired at this stage after a 14 hour flight and decided to write on the inspection form the condition of the car, which Riaz was very unhappy. The car had clicked over 100,000 on the click and bearly managed to use the car for our enjoyment. On return of the car there was a different inspector who was aware of the condition of the car and commented that we were unfortunate to be given that car. We told him our experience with Riaz and he acknowledged that he one of the difficult staff in the company. If we can avoid it we will never use Fast Car Rental again. If anyone is taking this seriously then someone should come back and let us know the outcome. Incidentally you will notice that the car you are asking about is a Mitsubishi which I booked but got a Kia Rio fit to be scrapped.
I booked Ford Explorer and it’s supposed to be 2019 or 2018 model. They gave me 2017 Toyota Prado and promised me to replace it within one day which they didn’t commit to. They never answer phone calls despite tens of calls and once they answered they customer service was extremely bad!
Never recommend them again.
Like: The new upgeaded car
The fast ,polite and proffesional stuf Dislike: nothing at all
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Relevant Reviews on FAST RENT A CAR Dubai International Airport Terminal 1 Arrivals
W.Khan
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View more >G.vasilantonakis
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View more >Dislike: nothing at all