Wouldn’t use Avis again.

Additional charges added. Poor service. Will not use this company again.

The charges were unclear. The order was 38 euros, but with an additional driver and mandatory insurance, it became over 80 euros. There was a parking ticket of 18 euros with an additional 20-euro service fee, and finally, they charged 50 euros, saying it included taxes. In the end, various fees were added. I don't recommend this company; renting a small car for one day cost nearly a thousand yuan.

There were hidden charges, and the staff was generally unfriendly. I clearly stated in English that we already had full coverage and didn't need additional insurance. The staff member verbally acknowledged this, but the contract still included the car rental company's full insurance by default. I specifically clarified verbally, but faced with a contract full of incomprehensible terms, a long queue behind me, and an impatient staff urging me, I had no signal and couldn't even use my phone to translate the contract. Should I hold up the line to translate every word of the contract or just trust the verbal assurance and sign? The company takes advantage of such situations to add hidden insurance without any hesitation, and since I signed the contract, there's no way for me to contest it! The pickup and drop-off process were fairly smooth though. Besides the snow mountains, there is nothing interesting in Serbia. Don't go, it's a poor place.

The wait wasn't long, but they spent a lot of time trying to sell their own insurance.

Counter staff were super helpful! Car was perfect!