Wouldn’t use Avis again.

Additional charges added. Poor service. Will not use this company again.

Although we had purchased full insurance, the staff added super full insurance without our consent or any explanation during car pickup and just asked for a signature. We didn't check the bill carefully and signed, resulting in an extra 3000 RMB cost, which made us very angry. The same thing happened to the three foreigners before us. Be cautious, thoroughly check all charges and ask for explanations before signing anything to avoid being scammed.

The service was fine. They used translation software to clearly explain the terms to me.

They aggressively pushed their insurance. I informed them that I had already purchased extra full coverage, but the agent kept insisting that their company's insurance was necessary, claiming other insurances were not recognized. When I firmly declined, they told me that since my booking price through the rental platform was lower, they would need to freeze an extra 1000 euros (normal customers have 250 euros frozen, but I would have 1250 euros). They said I could either pay extra for their insurance or top up the rental price to match their company's rate. Very frustrating!!! Additionally, the parking fees for the vehicles at the airport are passed on to the renters, which is extremely unreasonable!!!

Upgraded to automatic transmission. Great car and only address needs to be updated more accurately. Both Avis and Easyrentcars.com still reflect the old address.